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  Media relations in a crisis: immediate issues
 
 
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  • Immediacy: Issue an accurate, factual, basic initial statement as quickly as possible. Click here to download a sample.

  • Location: Designate a media area where all briefings will be held. Secure the school perimeter and determine where media will/will not be permitted.

  • Purpose: Use local media as a quick communications pipeline to key audiences, but don’t depend solely on the media.

  • Policy: Make sure you follow all district policies and state laws when releasing information. Follow your crisis communications plan.

  • Spokesperson: Designate a spokesperson and speak with one clear voice.

  • Key messages: Develop two or three key messages that are honest, consistent, responsive and responsible. Strive to be positive and proactive.

  • Accuracy: Never guess, speculate or predict the future. Don’t release information until you have verified its accuracy. Never go off the record.

  • Availability: Hold regular media briefings and respect deadlines. Avoid saying “no comment.” Provide a brief statement and then take a few questions, but stop when they get redundant or head off course.

  • Attitude: Express sympathy; be calm and respectful. Avoid getting defensive or placing blame.

  • Care: Respect student and staff health, safety and privacy rights.




 
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